FAQ

Australian company LUXEARN PROPRIETARY LTD is a conglomerate of business ideas and effective business solutions in the field of direct and intermediary trading in cryptocurrency funds on the world’s largest cryptocurrency exchange systems.
LUXEARN PROPRIETARY LTD is a cloud-based neural network of latest-generation trading programs and the world’s best traders, united by execution of trades on commodity and stock exchanges. These transactions strengthen the company’s financial balance as the company carries out moderately aggressive working capital interventions and effectively applies unique trading technologies.
LUXEARN PROPRIETARY LTD is a high-tech cloud mining system being developed with full support and priority financing.
If we make comparisons, then
LUXEARN PROPRIETARY LTD is a full-fledged and powerful river inflowing with the most profitable and promising lines of business connected with online investment, systematically and steadily filling the company with financial flows that generate the yield declared by LUXEARN PROPRIETARY LTD.

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LUXEARN PROPRIETARY LTD performs all its activities and commercial business orientation in accordance with the laws of the Australian Union. We offer full transparency and comply strictly with the laws of Australia. This is the basis of our cooperation with clients.
You can check the company’s registration:
ACN: 622 973 960
You can visit our office at:
Address: 95 Pitt St, Sydney NSW 2000, Australia
Company’s CEO: Mr. Larry Cohen
You can get more detailed information using the feedback options provided on the company’s website www.luxearn.com

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LUXEARN PROPRIETARY LTD is primarily a commercial organization and we do not receive visitors in our office. Nevertheless, we believe and understand the need for a constructive dialogue with us. Of course, we are always pleased to receive guests. But an unplanned visit is more of a fact-finding visit. Like all who have interests in business, we value our time and the time of our visitors. Therefore, we will appreciate it if you agree with us in advance on the date and time of your visit, as well as the purpose of the visit. By so doing, the dialogue grows stronger and brings much more benefit to all the interested parties, since you will be received directly by profile specialists – a prepared dialogue is much more effective.

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The official website of LUXEARN PROPRIETARY LTD is an interactive online platform. The platform comes with high level of protection. This allows you to efficiently manage your investments, track and check the status of your financial transactions, receive and freely use promotional materials, receive expert assistance and consultations from our company’s specialists, take advantage of the company’s career growth and development opportunities, as well as receive information related to the investment and activities of LUXEARN PROPRIETARY LTD.

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The management of LUXEARN PROPRIETARY LTD understands that the use of the company’s website as an interactive platform for financial transactions requires increased security measures. The company uses cutting-edge technologies to protect and encrypt transmitted data, and to secure data exchange lines. It also uses the most powerful software and hardware tools and methods to protect the website databases against malicious programs, viruses and DDoS attacks. We have created a set of protective measures, which are practically impossible or commercially inexpedient to breach. Therefore, all our investors can confidently use the company’s website for the above purposes without fear of data loss and third-party interference in their financial transactions.

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You need to register (create a Personal Account) on our site for you to be able to have access to advanced support and consulting, as well as to be able to create and manage your investments, track and check the status of your financial transactions, receive and freely use promotional materials and take advantage of the company’s career growth and development opportunities, and secure additional active income.

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You can register on our website by clicking on the “Sign Up” button. Follow the instructions that will be provided.

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In accordance with the Terms of Service, each investor can create any number of Personal Accounts using even the same technical means if desired. For example, an investor can use the same computer or the same IP address to create several accounts.
However, any investor who intends to create more than one Personal Account is not allowed to use an internal referral link that connects all these accounts in an affiliate structure. Such a practice can enable the investor claim unreasonably high profits and other privileges and advantages.

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Any data provided to us by the investor in the process of creating a Personal Account or in the course of cooperation are not subject to disclosure and are protected by our Terms of Service and Privacy Policy. You can always get acquainted with these documents by visiting the appropriate pages of the company’s site.

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Please use the online calculator on the company’s website to calculate possible profit from a particular investment plan depending on the investment amount and terms of investment.

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The minimum investment amounts are: $25 for Perfect Money, $25 for Advanced Cash, and $25 for Payeer. The minimum for Bitcoin and Litecoin is the equivalent of $25 at the current weighted average price. There is no maximum investment amount.

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If you are a user who already has certain minimum skills in using online technologies, then in order to create an investment in our program, log in to your Personal Account using your authorization data (username + password), go to the sub-section of your Personal Account “Make a deposit”. Follow the simple and clear system messages to create an investment. If you encounter difficulties, please visit the “Training” page to get acquainted with the process of creating investments in a more detailed form.

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Due to the fact that we provide services globally, we have tried to implement the investment process on the basis of a sufficiently wide choice of electronic payment systems. At the moment, our company collaborates with the following payment systems:
Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Bitcoin Cash (BCH), Dash (DASH), Perfect Money (USD), Advanced Cash (USD) and Payeer (USD).
We are constantly monitoring the trends in our mutual cooperation and if the need arises, we will surely add additional electronic payment systems to ensure that the investment and cooperation process continues its steady development.

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The minimum withdrawal amount will vary depending on the particular electronic payment system you used to create your investment.
At the moment, the minimum amounts you can withdraw are as follows:
$5 for Bitcoin, $1 for Litecoin, $1 for Ethereum, $1 for Bitcoin Cash, $1 for Dash, $0.10 for Perfect Money, $0.10 for Advanced Cash and $0.10 for Payeer.

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Your deposit is activated instantly after paying for the payment order – provided you used one of the electronic payment systems to make deposit at the time of reading this: Perfect Money (USD), Advanced Cash (USD), Payeer (USD). In other words, once you have paid for the payment order, your deposit becomes active and your money starts working and generating profit in accordance with the terms and conditions of your investment plan.
If you used the Bitcoin electronic payment system (BTC), you will need to obtain 6 (six) confirmations from the Bitcoin network in order for your deposit to become active and start generating profit. (What are confirmations and why are they needed? Please check the official Bitcoin website at: https://bitcoin.org/en/faq#why-do-i-have-to-wait-10-minutes).

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If your deposit, created using any investment plan in accordance with the Terms of Service, has already been activated, this transaction cannot be reversed until the term of this particular deposit ends, irrespective of any circumstances that have arisen, have changed or may change for either party to the mutual cooperation process.

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The yield under the terms of any investment plan of the company is paid into the balance of your Personal Account. If you used any of the company’s investment plans that uses the “Gain Profit” investment mode (check the Terms of Service for more information about this), your profits will be automatically summed up with the invested money placed on your deposit.
If you used any of the company’s investment plans that does not use the “Gain Profit” investment mode, your profits can be withdrawn from the balance of your Personal account to the Investor Wallet at any time.

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All payouts requests are made in USD.

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Regardless of the electronic payment system used by you, all operations inside the system in the company’s website are executed in USD. However, this does not mean that investors who use Bitcoin in investing will receive their earnings in USD. For the convenience and stability of the system, we use the weighted average exchange rate of BTC/USD for calculating interest on deposits and USD/BTC when making payments. Thus, we set the same investment conditions for all investors when using the current weighted average exchange rate at the time of a particular transaction.
For example, let’s assume that an investor created a deposit in our company using BTC. At the moment of activating this deposit, the system instantly converts the BTC amount to USD at the current weighted average rate at the time of deposit activation. The system will calculate all earned income for this deposit in USD. Let’s assume there was 49 USD on the balance of the Personal Account of this investor at any particular moment of time. The investor sends a withdrawal request. Suppose 1 BTC was exchanging at 7000 USD at the time the withdrawal request was sent. Based on this data, the system instantly converts 49 USD to 0.007 BTC and it is this money that the investor will receive in his Bitcoin wallet in accordance with the payment schedule.

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The investment system is structured in such a way that no deposit can be canceled or changed. Therefore, you cannot add funds to an already active deposit.
At the same time, note that you can always create unlimited number of deposits using, for example, the same investment plan and using the same or different electronic payment systems (“one deposit – one, any, electronic payment system”), or use all the investment plans of the company in the investment process – at the same time and with any convenient time interval of creating a particular additional investment.

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Use your authorization data (username + password) to log in to your Personal Account. Press the “Payment” button. Follow the simple and clear system messages to create a withdrawal request. Make sure that your account balance has funds with a par value not less than the minimum amount that can be withdrawn.

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In order to minimize the risks associated with secured payments, all withdrawal requests are processed, approved and paid to investors’ wallets in a manual mode. If you created a withdrawal request on a weekday, you will be paid within 48 hours after sending the withdrawal request. If the withdrawal request is sent on a weekend, you will be paid within 72 hours.
As a rule, withdrawal requests are processed, approved and payments paid to investors’ wallets significantly faster than the above payment schedule.

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In accordance with the Terms of Service, you cannot use more than one electronic payment system in one, separately considered, or in each deposit. So when you create an investment using any particular electronic payment system available for investment, you can receive your earnings only via the same electronic payment system.
In some exceptional cases, it is possible to pay referral fee in a currency that does not correspond to the currency of the deposit for which the referral fee was credited. The procedure and regulations for such transactions are determined on a case-by-case basis based on the relevant valid request sent by the interested party to the company’s tech support.

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Yes, you can. To create an investment using the money in your Personal Account balance, select “Account balance” when creating a deposit.

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“Gain Profit” is an investment mode under which the investment amount, as well as any earnings from such deposit in which the “Gain Profit” mode is used, can be withdrawn by the investor to his wallet only after the deposit period has fully ended. The “Gain Profit” investment mode can vary from 0% to 100%. The “Gain Profit” percentage shows the amount of daily earnings for a particular deposit that will be automatically reinvested and added to the amount originally invested by the investor. Thus, earnings reinvested in accordance with the “Gain Profit” investment mode cannot be withdrawn until the term of the deposit ends. At the same time, the investment value will grow every day and accordingly, the earnings from this amount will increase, which ultimately will bring much more profit – all other things being equal – to an investor that uses the “Gain Profit” mode or that chose an Investment plan, which uses the “Gain Profit” by default. You can read about the conditions of using the “Gain Profit” investment mode in the Terms of Service.

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In accordance with the Terms of Service, any financial transactions cannot be reversed. You can’t change, cancel or correct an active deposit with another deposit. We recommend that you be more careful and attentive when carrying out investment activities. But if, nevertheless, you mistakenly activated the wrong investment plan, the best solution to this situation will be to open another deposit, choosing the right plan.

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Opportunities for extra active earning come in two career growth directions. As an initial stage of own progress, every investor can take advantage of our Affiliate Program. For investors who want to expand the opportunities from the Affiliate Program, we offer almost unlimited terms for career and financial progress via our Representatives Program.
To learn more about our opportunities for extra active income and career growth, please study the information contained in the “Affiliate Program” and “Become a Representative” pages.

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Your referral link and the promotional materials placed in the “Promo materials” section of your Personal Account will enable you begin to implement additional active income opportunities provided by the company. With your own referral link, you can create your own affiliate structure by giving this link to your friends and acquaintances and inviting them to create Personal Accounts via your referral link.
After someone has created a Personal Account in our program via your referral link, this person becomes your referral and you can receive a referral fee whenever your referral makes a deposit to the company.

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Yes, you can. To receive a referral fee, you only need to create a Personal Account.

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No, you cannot. In accordance with the terms and conditions of the Affiliate Program, no referral fees will be paid for deposits created using money in the account balance.

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Your Personal Account balance will be credited with your referral fee in USD. But you can withdraw it only in the currency and in the e-wallet used by your referral while creating his deposit.

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Despite the fact that it is not compulsory to indicate your payment data when creating a Personal Account, however, we recommend that you enter the details of all your wallets when creating your Personal Account. Otherwise, you will not be able to make changes to your payment details yourself after you have created a Personal Account. You can only do so only by contacting our Tech Support. Please also note that your change request is granted only if you are able to provide the correct Secret Question and Answer specified when creating your Personal Account. Our Tech Support may decline your request even if you gave the correct Secret Question and Answer.

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You cannot delete your Personal Account no mater the reasons for such. By creating a Personal Account, you automatically agree that it cannot be deleted afterwards.

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To reset your lost or forgotten password, please use the password recovery form at https://luxearn.com/?a=forgot_password.

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You can always get top-quality help and advice by using one of the support avenues – our online chat, feedback form, email at customersupport@luxearn.com or a phone call.

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We work daily. Estimated working time from 10:00 AM (10:00) to 10:00 PM (22:00) according to our server time (GMT+3).

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